Refund Policy and Cancellation

💳 1. Refund Policy

We strive to ensure user satisfaction with Thrivebot premium services. Please review this refund policy carefully before making a purchase or subscription.

1.1 Eligibility for Refunds

• 7-Day Window: Refund requests must be submitted within 7 days of the original purchase date.
• Unused Services: Refunds are only available if premium features have not been substantially used. Extensive usage (e.g., heavy command usage, feature exploitation) disqualifies refund eligibility.
• Valid Reason Required: All refund requests must include a clear explanation and proof of purchase.
• First-Time Subscribers: Refunds are generally available for first-time premium subscribers only. Repeat subscriptions may not qualify.
• Technical Issues: If premium features were unavailable due to service outages or technical problems on our end, refunds may be granted beyond the 7-day window on a case-by-case basis.

1.2 Non-Refundable Situations

• Services already rendered or premium features used extensively.
• Subscription renewals (after the first billing cycle).
• Violation of our Terms of Service, Acceptable Use Policy, or community rules.
• Account suspension or termination due to policy violations.
• Change of mind after the 7-day refund window has passed.
• Failure to cancel before automatic renewal.

1.3 Refund Processing

• Review Time: Refund requests are reviewed within 5-7 business days.
• Payment Method: Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider (typically 5-10 business days). We cannot issue refunds to a different payment method or in "store credit" / bot currency.
• Immediate Access Revocation: Upon refund approval, access to premium features is immediately revoked.

1.4 How to Request a Refund

To request a refund, contact us with the following information:

• Your Discord username and user ID
• Purchase date and transaction ID (from Lemon Squeezy receipt email)
• Detailed reason for refund request
• Description of any issues encountered (if applicable)

Contact: Email support@thrivebot.in or join our Discord Support Server.

🚫 2. Cancellation Policy

You may cancel your premium subscription at any time. Cancellation stops future billing but does not provide a refund for the current billing period.

2.1 How to Cancel

Manage your subscription through Lemon Squeezy's billing portal:

2.2 Cancellation Steps

1. Click the "Manage Subscription" button above or visit the billing portal directly.
2. Log in using the email address associated with your purchase.
3. Navigate to the Subscriptions or Billing section.
4. Locate your active Thrivebot premium subscription.
5. Select Cancel Subscription and confirm.

2.3 What Happens After Cancellation

• Immediate Effect: Cancellations take effect at the end of your current billing cycle.
• Continued Access: You retain access to premium features until the end of your paid period.
• No Partial Refunds: No refunds are provided for unused time in the current billing cycle after cancellation.
• Automatic Renewal Stops: Your subscription will not renew, and you will not be charged again.
• Reactivation Available: You may resubscribe at any time by purchasing a new subscription.

⚠️ 3. Chargebacks and Disputes

⚠️ Important: Filing a chargeback or payment dispute without first contacting us may result in immediate account suspension or permanent termination.

• Contact First: Always reach out to our support team before initiating a chargeback with your bank or payment provider.
• Dispute Resolution: We will work with you to resolve any billing issues or service concerns fairly. If you believe a charge was made in error or without authorization, please contact us immediately. We will investigate the issue and, if confirmed, issue a full refund regardless of the timeframe. Do not file a chargeback with your payment provider before contacting us, as this may result in a permanent ban from Thrivebot's services.
• Chargeback Consequences: Unauthorized chargebacks may result in permanent ban from all Thrivebot services and may be reported to payment fraud prevention systems.
• Fraudulent Claims: Making false claims or abusing refund/chargeback systems will result in account termination.

📧 4. Contact Us

If you have questions about this policy or need assistance with refunds or cancellations, please contact us:

• Email: support@thrivebot.in
• Discord Support Server: https://discord.gg/bAtV2X8wba
• Developer Contact: @ocyeanic on Discord

Response Time: We aim to respond to all refund and cancellation inquiries within 24-48 hours.

🔄 5. Policy Changes

We may update this Refund Policy and Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of premium services after policy changes constitutes acceptance of the updated terms.

👍 6. Acceptance

By purchasing premium subscriptions or using paid features of Thrivebot, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy and Cancellation Policy. If you do not agree, please refrain from making purchases or using premium features.